Contact Hermes Casino — Get in Touch with the Support Team
Have a question about your account, a bonus, a withdrawal or a technical issue on the platform? The Hermes Casino support team is available 24 hours a day, 7 days a week. Support is provided in both French and English — no automated translations, no copy-pasted responses for complex issues.
Two contact channels are available. Choose the one that fits your situation. Urgent matters go through live chat. Documented requests that require a written record go through email.
Contact Channels
Live Chat — Fastest Response
The live chat widget is accessible directly on casinohermes2.com — the chat icon is visible at the bottom right of every page. This is the recommended channel for time-sensitive situations: locked account, pending withdrawal, active bonus query, technical issue during a session.
Average response time is a few minutes during normal hours. At peak times the wait may be slightly longer, but the service runs continuously. If your issue requires follow-up, note the conversation reference number or ask the agent to confirm the case by email.
Email — For Documented Requests
For matters that require a written exchange or file attachments — KYC document submission, transaction disputes, account closure requests, questions about the terms and conditions — email is the appropriate channel. It creates a traceable record of every exchange, which is useful for anything that may involve a follow-up process.
Contact address: [email protected]
When writing, include your registered username or email address, a clear description of the issue, and any relevant supporting information — transaction IDs, screenshots where applicable. A complete initial message reduces the back-and-forth and gets your request resolved faster.
Contact Channels Overview
| Channel | Availability | Response Time | Best For |
|---|---|---|---|
| Live chat | 24/7 | A few minutes | Urgent issues, quick questions |
| 24/7 | Within 24h on business days | KYC, disputes, written record |
Before You Contact Support
A number of common questions are answered directly on casinohermes2.com — in the FAQ section on the homepage, on the Promotions page and on the Register page. Checking those first can save time on both sides.
- Withdrawal pending: check your KYC verification status in the account settings first
- Bonus not credited: confirm that promo code HERMESPRESTIGE was entered before the deposit was processed
- Forgotten password: use the "Forgot Password" function on the login page
- Confirmation email not received: check spam before contacting support
If your situation is not covered, the support team handles each case individually. Complex matters are not passed through automated scripts.
Legal Information
Hermes Casino is operated by CasinohermesLTD in partnership with Lava Entertainment, under Curaçao eGaming licence number 34389464EU. For formal correspondence or legally relevant matters, use the email address above and clearly indicate the legal nature of your request in the subject line.
